What can be done about listening? by Ralph G. Nichols
What kind of listener are you?
"One of the most sincere forms of respect is actually listening to what another has to say." Bryant H. McGill
"I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening." Larry King
Click What can be done about listening.pdf link to view the file.